- To login go to https://mation.screenconnect.com and click Login in the top right corner.
- Then you will click “Connect with Microsoft 365.” If it doesn’t automatically sign you in, it will ask for your email and password. This is the same password you use to log into the computer.
- To Start a remote session with a customer, you will click Support on the left and then click the big Create + button. This will give you a 5 digit number that you can tell the customer so they can fill in the field on the website. This will download an application to their computer.
- When it’s installed, you will be able to see that they click the link and then the gray box turns green letting you know you can connect to the session. You can either double click the gray box or click join on the far right.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article