Error when trying to view transfers - Object reference not set to an instance of an object.

Account Name: Documation Inc.

Hi Jeanette,

Thank you for contacting eci™ e-automate support regarding:
 

When 1 of our users tries to view transfers, they get the following error: Object reference not set to an instance of an object.

What we'll need to do to address the error is delete the e-automate registry on that users PC. Here are the steps to do it.

1. Note e-automate Client Settings:
   • Record profile settings
   • Open Tools > Client Settings
   • Make note of the following:
     • Email settings
     • Report settings
     • Print settings
   • Close e-automate
2. Open the Registry Editor:
   • Open Windows Search
   • Type "Regedit"
   • Right-click and run as "Administrator"
3. Navigate to the Registry Location:
   • Expand Computer\HKEY_CURRENT_USER\SOFTWARE\
   • Find the "Digital Gateway Inc" folder
   • Right-click the folder and select "Delete"
4. Open e-automate
5. Re-enter Client Settings