Contact IT and open a help desk ticket: ithelpdesk@mation.com
Open a ticket for e-automate questions: eahelpdesk@mation.com
Open a ticket for agent dealer/salesforce: agentdealer@mation.com
A lot of helpful booksmarks are in the DOCUmation Bookmarks folder, including UKG/UltiPro, Help Desk, Papervision, Certify, Agent Dealer, Web Mail, DocuSign and others.
Using Freshdesk to find solutions to common problems: find solutions to common problems with your computer, Agent Dealer, and e-automate.
Multifactor Authentication: an authentication method that requires the user to provide two or more verification factors to gain access to their DOCUmation account.
Login to UKG/UltiPro on a Computer: UltiPro/UKG is our HR employee management software.
https://documation.freshdesk.com/en/support/solutions/articles/72000612013-ukg-ultipro-sign-in-on-computer
Login to UKG/UltiPro on iPhone and Android: UltiPro/UKG is our HR employee management software.
How to use Teams for Calling: our DOCUmation phone system.
https://documation.freshdesk.com/en/support/solutions/articles/72000623008-videos-on-how-to-use-teams-calling
Setup Voicemail in Teams: Setup your voicemail for our phone system.
https://documation.freshdesk.com/en/support/solutions/articles/72000624526-setup-voicemail-in-teams
Setup e-automate: Our ERP. It manages our day-to-day business activities in logistics, admin, and service.
Setup email on iPhone/iPad:
Setup email in Outlook on iPhone/iPad:
Setup email in Outlook app on Android:
https://documation.freshdesk.com/en/support/solutions/articles/72000560050-setup-email-in-outlook-app-on-android
Connect to the VPN/Forticlient: Allows you to remotely log into our systems.
https://documation.freshdesk.com/en/support/solutions/articles/72000604785-vpn-vpn-forticlient-login
Setup and Sign into DocuSign (Only if you've been instructed to sign in)
https://documation.freshdesk.com/en/support/solutions/articles/72000583225-sign-into-docusign-with-sso
Schedule a Teams Meeting:
https://documation.freshdesk.com/en/support/solutions/articles/72000561350-schedule-a-teams-meeting
How to use Teams Rooms
https://documation.freshdesk.com/en/support/solutions/articles/72000583808-how-to-use-teams-rooms
Set Up Text Messaging/SMS in Teams on Desktop:
https://documation.freshdesk.com/en/support/solutions/articles/72000624402-setting-up-text-messaging-sms-in-teams-on-desktop
Set Up Text Messaging/SMS in Teams on Mobil:
https://documation.freshdesk.com/en/support/solutions/articles/72000624404-setting-up-text-messaging-sms-in-teams-on-mobile
Report a SPAM or Phishing Email:
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